4 Possible Reasons that Agent Never Got Back to You
One of the most common complaints I hear from buyers and sellers in this business is, "I contacted the agent, but s/he never got back to me."
Having talked with many agents, and observed my own behavior, I've come to realize that there are a few recurring circumstances that may be at the root of an agent not getting back to someone who calls or emails. Let me share them with you:
1. You sent only an email message requesting a showing on a specific property. This seems fairly innocent. But when we receive a short message like, "I'd like to see this property," with no means of contacting you other than your email address, we take this as a signal that you are possibly playing the real estate field. We get so many emails like this, it is difficult to figure out which person is truly interested in buying (or selling).
Solution: If you are serious about buying or selling, include a phone number in your email message and the best times to reach you.
2. You called, saying you were in front of the property and wanted to see it immediately. There are some agents with nothing going on, but the good agents I know need at least a day's notice to set up a showing. We have to call the seller, or the seller's agent, in order to get you into the home. Not to mention, if you insist on seeing it right now...well, you may just be too demanding to warrant a call back.
Solution: When you call, ask for an appointment and be flexible. A request such as, "I am in front of this property right now and it looks so wonderful I'd like to see it immediately. If you are not available right now, though, may I have your next appointment?"
3. The agent only works with sellers. Or buyers. Some real estate agents choose to only work with seller clients. Other work solely as buyer agents. If you called an agent's number off of a sign in front of a property, be sure to question if they work with buyers.
Solution: If you don't hear back from them, then go on ahead and hire your buyer's agent. They'll get a better response from listing agents and get you in to see the homes that intereset you.
4. The agent is just plain busy. Most of the real estate professionals who I know work seven days a week, and those days are full. Sometimes there are just not enough hours in a day to return all the calls and email messages that come in. The agent may be putting a priority on the needs of his or her immediate clients.
Solution: If a day goes past and you have not heard back from the agent, try again. Usually, a second attempt will yield better results.
Bottom Line: If you attempt to contact an agent and do not receive a call back, make at least one other attempt. If you still receive no response, your best bet is to go to a local real estate office and ask for the agent on call. But please be persistent as well as patient- real estate agents are doing double the work these days just to stay ahead of the market.
Yours in real estate,
Kathryn Acciari, REALTOR
RE/MAX Professional Associates
Serving Home Buyers and Sellers in Central Massachusetts
(508) 982-0686 or firstname.lastname@example.org
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Text and photos copyright Kathryn J. Acciari unless otherwise noted.
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Kathryn Acciari, RSPS, SRS, RESE, CFA
Century 21 MetroWest
45 Lyman Street Suite 14
Westborough MA 01581
Serving the Route 9/20 Corridors of Central Massachusetts
Sturbridge to Westborough
Cell: (508) 982-0686