Kathryn's Blog


4 Possible Reasons that Agent Never Got Back to You

4 Possible Reasons that Agent Never Got Back to You

busy agent

One of the most common complaints I hear from buyers and sellers in this business is, "I contacted the agent, but s/he never got back to me." 

Having talked with many agents, and observed my own behavior, I've come to realize that there are a few recurring circumstances that may be at the root of an agent not getting back to someone who calls or emails.  Let me share them with you:

1.  You sent only an email message requesting a showing on a specific property.  This seems fairly innocent.  But when we receive a short message like, "I'd like to see this property," with no means of contacting you other than your email address, we take this as a signal that you are possibly playing the real estate field.  We get so many emails like this, it is difficult to figure out which person is truly interested in buying (or selling).

Solution:  If you are serious about buying or selling, include a phone number in your email message and the best times to reach you. 

2.  You called, saying you were in front of the property and wanted to see it immediately.  There are some agents with nothing going on, but the good agents I know need at least a day's notice to set up a showing.  We have to call the seller, or the seller's agent, in order to get you into the home.  Not to mention, if you insist on seeing it right now...well, you may just be too demanding to warrant a call back.

Solution:  When you call, ask for an appointment and be flexible.  A request such as, "I am in front of this property right now and it looks so wonderful I'd like to see it immediately.  If you are not available right now, though, may I have your next appointment?" 

3.  The agent only works with sellers.  Or buyers.  Some real estate agents choose to only work with seller clients.  Other work solely as buyer agents.  If you called an agent's number off of a sign in front of a property, be sure to question if they work with buyers. 

Solution:  If you don't hear back from them, then go on ahead and hire your buyer's agent.  They'll get a better response from listing agents and get you in to see the homes that intereset you.

4.  The agent is just plain busy.  Most of the real estate professionals who I know work seven days a week, and those days are full. Sometimes there are just not enough hours in a day to return all the calls and email messages that come in.  The agent may be putting a priority on the needs of his or her immediate clients.

Solution:  If a day goes past and you have not heard back from the agent, try again.  Usually, a second attempt will yield better results.

Bottom Line:  If you attempt to contact an agent and do not receive a call back, make at least one other attempt.  If you still receive no response, your best bet is to go to a local real estate office and ask for the agent on call.  But please be persistent as well as patient- real estate agents are doing double the work these days just to stay ahead of the market. 

Yours in real estate,

Kathryn Acciari, REALTOR
RE/MAX Professional Associates
Sturbridge, MA
Serving Home Buyers and Sellers in Central Massachusetts
(508) 982-0686 or


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Kathryn Acciari, Brand Ambassador

Century 21 Real Estate LLC
175 Park Avenue
Madison NJ 07940

Serving Brokers, Owners, and Agents Throughout New England

Cell: (508) 982-0686   

Blog: Real Estate Blog
Twitter: @kacciari

Comment balloon 11 commentsKathryn Acciari • November 10 2010 04:54PM


Great post Kathryn. People have this impression that agents are just siting around or out having fun and can just drop what we're doing, which they think is nothing, and run right over. Thank you for setting the record straight.

Posted by Victor Zuniga (Berkshire Hathaway Home Services California Properties) about 10 years ago

Excellen post!  Most folks out there don't really know how busy Agents can be, even in a slow market.

Posted by Julie Nearing (Vision Real Estate LLC) about 10 years ago

Victor:  You're welcome!  Yes, sometimes it does seem that way.  I guess that's what people imagine "sales" people do.  In reality, we're more "service" people. 

Posted by Kathryn Acciari, Brand Ambassador and Business Coach (Century 21 Real Estate) about 10 years ago

Julie:  In a slow market, we are working twice as many hours to try to maintain our income level.

Posted by Kathryn Acciari, Brand Ambassador and Business Coach (Century 21 Real Estate) about 10 years ago

Kathryn, although I do agree with some of your reasons for no call-backs, I think if a potential client tries twice and gets no response within a reasonable period, it's time to find another agent who has more time to work with them.

Posted by Trish Sarfert, Serving military & civilian relocations! (Gulf Coast Home Experts) about 10 years ago

I like this post Kathryn, great tips to guide buyers and sellers in today's market!! Thanks for sharing Jen

Posted by Jennifer Dulmaine, Seth Campbell Realty Group (Keller Williams Realty) about 10 years ago

I would like to add a fifth reason: the agent had a personal emergency that required everything the agent could give to it – personal accident, family member injury or death, etc. This is why I keep track of people whom I do business with, or contact in any way, and how they respond. I can forgive one time, even two, but after three strikes, I figure it is habitual and I try to steer away from that person.

Posted by Jim Frimmer, Realtor & CDPE, Mission Valley specialist (HomeSmart Realty West) about 10 years ago

Trish:  I agree with you.  Certainly no one should have t wait a long time in order to get some assistance.

Jen:  Thanks.  Just trying to provide a reality check.

Jim:  Definitiely.  That is entirely reasonable.  Three times and you're out.

Posted by Kathryn Acciari, Brand Ambassador and Business Coach (Century 21 Real Estate) about 10 years ago

Kathryn - excuses are like noses, everyone has one:)

Posted by Conrad Allen, Webster, Ma, Realtor (Re/Max Professional Associates) about 10 years ago

Conrad:  Stuff happens, to be certain.  It is hard to understand why anyone does not return a phone call or email, but it does occur.

Posted by Kathryn Acciari, Brand Ambassador and Business Coach (Century 21 Real Estate) about 10 years ago

Great post. Love that you also gave the solutions too, Kathryn.

Posted by Lee & Carol Barbour, REALTORS, Mountain Living Team in Murphy NC and North GA (Murphy and Hayesville, NC; Hiawassee, Blairsville, Blue Ridge GA) about 10 years ago